Utilities and Sewer Information

The City is not automatically responsible when a sewer backup occurs. There are many reasons for backups which the City cannot control. For example, people dumping inappropriate items such as grease or diapers into the system can create a blockage. Tree roots can grow into and obstruct the lines. Generally, the City is responsible only if it was negligent in maintaining the main sewer lines.

Sometimes, your homeowners’ insurance will pay for sewer backups. Not all policies have this coverage and you should check with your agent.

If you feel damage occurred as a direct result of the City’s negligence, you can file an insurance claim by calling the City.

For large clean ups, you should call a cleaning service. Your insurance carrier might have suggestions on which service to use or you can look in the Yellow Pages. For smaller backups you can clean yourself, use a solution of two tablespoons chlorine bleach in one gallon of water. To reduce health hazards, thoroughly clean the areas affected by the backup as soon as possible. The Minnesota Department of Health suggests the following:

• Use outside air to dry your home.

• Open windows and doors and use an exhaust fan to remove moist air from the house.

• If available, use a room de-humidifier. Empty it often.

• If your basement is flooded, pump the water in stages – about one-third per day. Make sure the level of floodwater outside is below the level of the basement floor. If not, do not pump the basement all at once because the saturated soil could cause the basement walls to collapse.

• Wear a mask to prevent inhaling contaminated dust, especially if you have allergies. Consult your physician if you have questions.

• Open, clean, decontaminate, and thoroughly dry cavities in walls, floors, and ceilings.

• Release any water or mud that has been trapped in walls, ceilings or floor cavities.

• Allow walls to dry from the inside out.

• Remove moisture and debris from all surfaces and get surface materials dry within 24-48 hours.

• Remove all interior wall finishing materials and insulation.

• Throw out any wet insulation, moist plaster, wallboard and paneling.

• If you think you might have materials containing asbestos in your home, call the Minnesota Department of Health at 651-201-4620.

• If any materials are still wet or moist after 24-48 hours, you should assume they have mold growing on them.

Throw out any opened food or packaged foods that are not waterproof. Commercially canned foods can be salvaged if the labels are removed and the cans thoroughly washed. The cans should be disinfected by wiping the entire surface with a laundry bleach and water mixture and rinsed in clear water. Homecanned foods require additional care. After the jars containing home-canned foods have been washed and disinfected, the jars should be boiled for ten minutes before using.

• Line-dry all articles before attempting to clean or treat them.

• After drying, brush off loose dirt and debris.

• Send “Dry Clean Only” items to a professional cleaner.

• Wash clothes several times in cold water. Add up to a cup of bleach per load of wash if it will not harm the clothing.

• Rinse and dry all items as soon as possible.

• Throw out mattresses and pillows.

• Pull up waterlogged carpet immediately to prevent further floor damage.

• Carpet pads cannot be saved. Remove the pads and throw them away.

• Attempt to save carpets or throw rugs only if they would be very expensive to replace.

• Clean and dry your floors thoroughly before re-carpeting.

• Remove all moisture or debris.

• Scrub floors and woodwork within 48 hours using a stiff brush, water, detergent, and disinfectant.

• Allow all wood to dry thoroughly.

• Discard upholstered furniture if it has been exposed to water or contaminated material.

• Clean, rinse and disinfect wood furniture.

• Place wood furniture outside in a shady area so it will dry slowly.

• If your hot water heater became wet due to flooding, it should be discarded. The insulation typically can’t be replaced and the burner or heating element might become damaged and could cause an explosion or fire if used.

• If in doubt consult a service professional before using.

• If the furnace was flooded, have it inspected and serviced by a professional furnace service before using.

• Take pictures of damage for your records.

• Keep all receipts for all work done.

• Write a description of the extent of damage.

• Record date and time of occurrence and note which sewer areas surcharged– floor drain, lower level toilet, laundry tub and the like.

The following items should be disposed of in your trash can, NOT in the sanitary sewer system:

• Diapers

• Paper towels

• Cooking grease

• Food (do NOT use the disposal for all food items)